Refund Policy

This Refund Policy explains how refunds are handled for purchases made through https://rumpelstiltskinai.online.

A one-time credit pack purchase may be eligible for a refund when it is requested within 7 calendar days. The amount you may receive depends on how many of the paid credits from that purchase have been used. Applicable fees are deducted from the refund.

This policy does not limit any refund or cancellation rights required by applicable law.

1. Refund Eligibility

You may request a refund within 7 calendar days of the purchase of a credit pack.

Eligibility is based on the use of the paid credits included with the specific purchase:

• Unused purchase: may be eligible for a refund of the amount paid, less applicable fees.
• Partially used purchase: may be eligible for a partial refund based on the unused portion, less applicable fees.
• Fully used purchase: is generally not eligible for a refund, except for a verified duplicate charge or billing error, or where required by applicable law.

Gifted, promotional, bonus, complimentary, and other unpaid credits have no cash value. They are not refundable and are not included in refund calculations.

2. Refund Amount

For an approved refund, we calculate the refund as follows:

((Paid credits - Used credits) / Paid credits) x Amount paid - Applicable fees

For an unused purchase, this is the amount paid less applicable fees.

Applicable fees may include non-refundable payment-processing or refund fees attributable to the transaction, but only where permitted by law.

Refunds are rounded to the smallest unit of the purchase currency and will never exceed the amount originally paid. If the calculated amount is zero or negative, no refund is due.

3. No Subscriptions

The Service does not sell subscriptions. Credit packs are one-time purchases and do not renew, so there is nothing to cancel.

4. Failed Requests and Billing Errors

Credits may be reserved when you submit an AI processing request. If no output is delivered because of a verified Provider or platform failure, we may release or restore the affected credits.

Successfully delivered outputs count as used credits. Dissatisfaction with output quality, user input errors, unsupported use cases, or third-party results does not make those credits unused.

If we verify a system or billing error, including a duplicate charge, we may issue a refund, correct the charge, restore credits, or provide another appropriate remedy.

Before filing a chargeback or payment dispute, please contact us at hello@rumpelstiltskinai.online so we can try to resolve the issue. This does not limit any mandatory right to dispute an unauthorized, erroneous, or unlawful charge.

5. When Refunds Are Not Available

Except where required by applicable law, refunds are generally not available for:

• requests submitted after the applicable 7-day period;
• expired or fully used credits;
• gifted, promotional, bonus, complimentary, or other unpaid credits;
• successfully delivered outputs, dissatisfaction with results, user input errors, or unsupported uses;
• requests or outputs withheld or rejected because of a violation of our Terms or applicable policies; or
• fraudulent, abusive, or prohibited use of the Service.

Payments are also generally non-refundable if an account is suspended or terminated for violating our Terms of Service or applicable law. We may suspend or terminate accounts associated with fraudulent, abusive, or bad-faith chargebacks, subject to applicable law.

6. Contact and How to Request a Refund

To request a refund, report a billing error, or ask about a refund decision, email hello@rumpelstiltskinai.online and include:

• the email address associated with your account;
• the relevant order or transaction ID; and
• the reason for your request.

We aim to review and process refund requests within 5-7 business days. Approved refunds are generally sent to the original payment method where supported. If that is not available, we may provide another reasonable refund method or remedy. Your bank, card issuer, or payment provider may need additional time to post the refund after we process it.

When a refund is approved, any remaining credits from the refunded purchase may be removed.